Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
friendly staff
great location
small room
expensive dining
7.6/10
Very good
Rooms
7.5
Location
9.0
Service
7.8
Dining
6.8
Guest reviews
7.6/10
based on 6 reviews
8.3
8.3/10 based on 1661 reviews
Nick
United States,
February
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. The location was superb, allowing easy access to major attractions and restaurants, but the outdated rooms could use some renovation. The staff was incredibly hospitable, although some improvements could be made in terms of noise control. The dining experience was satisfying with a good breakfast selection, yet a bit overpriced. Overall, a decent stay with room for enhancement.
Rooms
7.0
My room in 'Innen Hof' on the second floor near the elevator was surprisingly quiet and comfortable, with the added bonus of air conditioning to combat the hot Munich weather. However, the decor felt quite old and dated.
Service
8.0
The staff at the hotel was very friendly and hospitable, which made my stay enjoyable. Although, there were moments where they were a bit loud, particularly in the early hours of the morning.
Location
9.0
The hotel's location was super convenient, allowing me to easily explore the center of Munich and walk to must-see attractions. Perfect for both sightseeing and shopping enthusiasts.
Dining
7.0
I enjoyed the breakfast buffet at the hotel; it offered a variety of options and was of good quality. However, the extra cost was a bit steep for what was provided.
Facilities
6.0
The hotel's facilities met my basic needs but did not particularly stand out. They were adequate for a comfortable stay.
Daniel
United States,
December
2023
8.0/10
I had a mixed experience at the hotel. The rooms were very comfortable and clean, but mine was small and had a roof view that I didn't enjoy. The service was excellent, especially at reception, with a lady who was super nice and helpful. The location was perfect for exploring Munich, but the dining was a bit expensive and okay. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
My room was extremely small, but overall it was clean and comfortable.
Service
9.0
The service was super nice and the staff were very helpful and professional.
Location
9.0
The location was excellent, very close to the main Munich sites.
Dining
7.0
The dining was at the standard of this hotel class, but a bit expensive for what it offered.
Facilities
The facilities were standard and met my needs during the stay.
friendly staff
small room
Jason
United States,
November
2023
9.0/10
My stay at the hotel was a mix of positives and negatives. The room was initially small but well-equipped with a stocked mini-bar and complimentary water. However, upon request, I was moved to a delightfully roomy, pleasant, and comfortable room on the 2nd floor facing the narrow one-way street. The service was top-notch with friendly and very professional staff who provided a speedy check-in, kindly escorted me to the room, and were overall very professional and friendly. The location was quite convenient, being incredibly close to good restaurants, the market, and designer shops. The dining experience was excellent with a very good continental and small hot selection. Despite these positives, the online information was a bit misleading with photographs of the room and exterior differing from reality. Overall, a stay at this hotel offers great value for money with some minor drawbacks.
Rooms
9.0
The room was well-equipped with a stocked mini-bar and complimentary water. The second room provided was very roomy and comfortable.
Service
9.0
The staff were friendly and very professional, providing excellent service.
Location
10.0
The hotel's location was incredibly convenient, close to good restaurants, the market, and designer shops.
Dining
8.0
The dining experience was excellent with a very good continental and small hot selection.
Facilities
9.0
The hotel facilities were top-notch, offering a pleasant experience.
Walter
United Kingdom,
September
2023
8.2/10
The hotel had spacious, clean, and nicely appointed rooms, but they were a bit small. The service was welcoming, and the location was very central to all the activities in the old town. The dining options were limited, and the noise level could be an issue in full capacity. However, its proximity to key attractions and the quiet ambiance around made up for it.
Rooms
8.0
The rooms were clean, quiet, and nicely appointed despite being a bit small.
Service
9.0
The service was very welcoming, and the staff was friendly.
Location
9.0
The hotel's location was very central to all the activities and sites in the old town.
Dining
7.0
The dining options were limited, but the quality was good.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Elizabeth
United Kingdom,
August
2023
6.8/10
I had a mixed experience at this hotel. While the location was great for exploring the city and the rooms were clean and quiet despite some need for updating, the service was lackluster at times and the dining options were overpriced. The facilities offered were average overall.
Rooms
7.0
My room was clean and quiet despite being located next to the elevator. It could use some updating, but overall, it was nicely appointed and comfortable.
Service
6.0
The service was fine during my stay, although at times unenthusiastic. The staff seemed helpful but not overly attentive to our needs.
Location
9.0
The hotel is in a great area close to top attractions and shopping spots. It's just off Marionplatz and a short walk to the Englischer Garten, perfect for sightseeing.
Dining
6.0
The dining options were good overall, but the prices were quite high.
Facilities
6.0
The facilities provided were average overall. Nothing stood out as exceptional, but they served their purpose adequately.
Ian
United Kingdom,
May
2023
6.6/10
I stayed at this hotel for a couple of nights. The rooms were small but perfect for a short stay, very quiet, and the balcony was a lovely touch. The shower turned into a mini pool, which was a bit odd. The service was hit or miss, with breakfast servers having some attitude but quick and friendly check-in at reception. The location was the best part, right in the heart of the city center but noisy on Saturday nights. The dining options were scarce but the German continental breakfast was tasty. Overall, a decent stay but with some room for improvement.
Rooms
7.0
The rooms were small but fine for one or two nights, quiet, and the balcony was perfect.
Service
6.0
The service was hit or miss, with some attitude during breakfast but quick check-in and out at reception.
Location
8.0
The location was the highlight, right in the historical city center but noisy on Saturday nights.
Dining
6.0
The dining options were limited, but the German continental breakfast was delicious.
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